Support

How can we help?

Open a ticket and our team will reply — usually within 1–2 business days. You'll get a private link to follow your ticket and reply.

Use the private link we gave you, or look it up with your ticket number and email.

You can delete your account in the app, or request deletion here.

I forgot my password

Tap Forgot password on the sign-in screen. If your organisation manages your account, your administrator can also reset access.

The map doesn't show my unit

Check that location permission is set to allow, that you have joined the exercise, and that you have a network connection.

I'm not getting alerts

Allow notifications for SENTINEL 971 in your device settings and make sure Focus / Do Not Disturb allows the app.

How do I request a copy of my data?

Open a ticket with the topic Privacy / personal data request.

Emergency? Do not use this form. In the UAE call 998 / 999 / 997.

Open a support ticket