SENTINEL 971
Simulation & training build. SENTINEL 971 is for EMS dispatch simulation and training only. It is not connected to any live emergency service and must not be used for real emergencies or real patient data.

Legal

Terms & Conditions

Effective date: 14 November 2026 · Last updated: 14 November 2026

These Terms & Conditions ("Terms") govern your use of the SENTINEL 971 mobile application for iOS and Android, its web application and this website (the "Service"), provided by The Goldens Cards, Abu Dhabi, United Arab Emirates ("we", "us"). By creating an account, downloading or using the Service you agree to these Terms. If you do not agree, do not use the Service.

Simulation and training use only. SENTINEL 971 is a simulation and training application. It is not connected to any emergency number, ambulance service, police, civil defence or hospital, and it cannot send help. Never use it to report or manage a real emergency. In a real emergency in the UAE call 998 (Ambulance), 999 (Police) or 997 (Civil Defence).

1. Purpose of the Service

The Service is provided solely for education, simulation and training in emergency dispatch and emergency medical services workflows. All calls, incidents, units, locations, callers and patients in the Service are simulated or fictitious. Scores, recommendations and results in the Service are training aids and are not certification, clinical guidance or a licence to practise.

You must not enter real patient information, real Emirates ID numbers or other real personal data of third parties into the Service. If real data is entered by mistake, tell us through the support page and we will delete it.

1A. Who may use the Service

You must be at least 18 years old. You may be enrolled by a training centre, educational institution or other organisation that uses SENTINEL 971, or register yourself where we allow it. You are responsible for the accuracy of the information you provide when you register.

2. Your account

  • Keep your login details confidential and do not share your account. You are responsible for activity under your account.
  • Tell us immediately through the support page if you believe your account has been used without permission.
  • Your organisation's administrator may create, change, suspend or remove your access and role.
  • You can delete your account at any time in the app or on our account deletion page.

3. Acceptable use

You agree not to:

  • use the Service to handle, report or coordinate a real emergency;
  • enter real patient, health or identity data of any real person other than your own account details;
  • use the Service for anything unlawful, or access accounts or data you are not authorised to see;
  • interfere with, overload, reverse-engineer, scan or attempt to bypass the security of the Service;
  • upload malicious code or content that infringes the rights of others.

4. Training content is not clinical advice

Scenarios, suggested unit types, scores (for example NEWS), routes, arrival times and feedback in SENTINEL 971 are simplified for training. They are not medical advice and must not be relied on for real patient care or real dispatch decisions. Always follow the official protocols of your licensed organisation and the guidance of your qualified instructors.

5. Availability and changes

We work to keep the Service available at all times but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we may change, add or remove features. We will try to give notice of material changes that reduce functionality.

6. Purchases and subscriptions

If the Service offers paid plans or in-app purchases, prices and terms are shown before you buy. Purchases made through the Apple App Store or Google Play are processed by Apple or Google under their terms, and refunds are handled by them according to their policies. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period in your App Store or Google Play account settings. Organisation agreements may set separate commercial terms.

7. Intellectual property

The Service, including its software, design, logos and the SENTINEL 971 name, is owned by The Goldens Cards and protected by copyright and other laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for its intended purpose and in line with these Terms and the app store's usage rules. Training records created by you or your training organisation (for example scenario results) remain theirs.

8. Privacy

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

9. Suspension and termination

We may suspend or end your access if you breach these Terms, if your training organisation asks us to, or if needed to protect the Service or other users. You may stop using the Service and delete your account at any time. Sections that by nature should survive termination (for example intellectual property, disclaimers and limitation of liability) continue to apply.

10. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent permitted by UAE law, we are not liable for any indirect, incidental, special or consequential loss, loss of data, profits or goodwill, or for decisions made by users on the basis of information shown in the Service. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or gross negligence. Because the Service is for simulation and training only, we are not liable for any loss arising from its use, contrary to these Terms, for a real emergency or real patient care.

12. Apple App Store terms

If you downloaded the app from the Apple App Store: these Terms are between you and us, not Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for any product claims, legal compliance claims, consumer protection claims or intellectual property infringement claims relating to the app. You confirm that you are not located in a country subject to a U.S. Government embargo or listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with the Apple Standard Licensed Application End User License Agreement, which applies where these Terms do not address a matter.

13. Google Play terms

If you downloaded the app from Google Play, your use is also subject to the Google Play Terms of Service. Google is not responsible for the app or its content.

14. Changes to these Terms

We may update these Terms. The new version will be posted here with a new date. For material changes we will notify you in the app or by email. Continued use after changes take effect means you accept them.

15. Governing law

These Terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates. The courts of Abu Dhabi have jurisdiction over any dispute, unless mandatory law provides otherwise.

16. Contact

The Goldens Cards
Abu Dhabi, United Arab Emirates
Trade licence CN-4119980
Support: https://sentinel971.tgsad.dev/support